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Where do you deliver?
We deliver across India. For really bulky and liquid items like plywood, timber, laminates, veeners, MDF, paints, screws & nails, tiles, sanitaryware, plumbing systems, putty, PoP, primer, conduit pipes, sand, cement, gypsum board, bricks, bison panel, acrylic sheets, glass, stones and calcium silicate boards, delivery is done on a "best-effort" basis.
How is shipping and delivery done?
We have tied up with premium courier partners for delivery across India. The bulky and liquid merchandize offered on our site is hand-delivered by us through our own delivery teams or that of our vendor partners.
Since these material we supply requires heavy lifting by our team of trained manpower, we would need support at the delivery address in terms of access to elevators, staircases etc. For shipments delivered by us, we do not bear any responsibility for failure to deliver at the delivery address due to factors like non-availability of approach paths, restrictions on timing, entry of delivery van/delivery personnel, prohibition of usage of staircase/elevators etc. For these factors, if the delivery is cancelled, then the customer would have to bear re-delivery charges of Rs. 500.
How will you come to know about dispatch and delivery status?
When your goods are ready to be shipped, you would get a SMS & email notification informing you about the estimated delivery time. If you have any special delivery requirements, please mention this at the time of placing an order. Myhomesol.com does not make any guarantee in terms of meeting them but we would try best to factor those in planning our delivery.
What is the shipping cost?
Our shipping costs are in 2 slabs:
For bulky items, depending upon customer's delivery site, site-level labor charges might have to be paid by the customer, these can be paid directly by the customer to the delivery team.
How can I check the delivery status of my order?
When your order is dispatched, you shall receive an email and SMS with the dispatch details.
For deliveries handled by us, you can directly speak to our delivery executive, whose number would shared with you in the SMS.
For deliveries handled through the courier companies, you may go to the links provided in the emails to track the courier status by entering your courier AWB nos.
In how long will the product be delivered?
We strive to deliver the products within 3-5 business days. These timelines are just indicative and the actual delivery timeline can vary depending upon location and product ordered. For the calculation of business days, Sundays and public holidays are excluded. If for some reason there is a delay due to stock-out at manufacturer’s end, we would intimate the same to you through call/SMS/email.
Do you deliver outside India?
Yes, selected products are delivered outside India as well. For all international shipments, customer needs to pay through online channels.
What should I do if my order does not arrive?
In case your order is not shipped within the above stipulated time, please write to firstname.lastname@example.org
within 3 days of non-delivery and we shall be glad to assist you.
What if there is no one at the delivery address when the order arrives?
For merchandize handled by us (in Table A above), we would require someone to be present at the time of delivery. This would be intimated to you before dispatch. If no one is present at the time of delivery, then goods would be returned and a re-delivery charge of Rs. 500 would be imposed. Our customer service executive would contact you to fix an alternate delivery schedule.
In cases where the delivery is being handled by our courier partners, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.
What if the package is opened or looks to be tampered with upon delivery?
Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Cancellation & Returns Policy for more details.
Are the products under Warranty?
All of our products come with the standard manufacturer’s warranty. Please refer to our Cancellation & Returns Policy for more details.