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What should I do if the product is not what I ordered or has arrived damaged?
We strongly recommend you to verify the product at the time of delivery. This is because most of the products being handled by us being bulky, they can potentially get damaged while storage at your place, in terms of handling by the contractors/installers etc. at your end at which point of time it becomes very difficult to ascertain the cause of damage.
If a product is found damaged or an incorrect product has been shipped to you, please register a complaint by writing to us at firstname.lastname@example.org or call us or WhatsApp us at 7208262599. Our customer service team would get in touch with you to arrange a free of cost replacement within 2-3 business days or a refund would be done to your account.
What is the replacement policy for manufacturing and quality defects?
All of our products come with the standard manufacturer’s warranty. If you find a manufacturing defect in the product, please inform us within 7 days of delivery by writing to us at email@example.com. Our customer service executive would get in touch with you within 2-3 business days. In case of genuine defect, we shall offer you a replacement at no extra cost or refund of the amount to you. The timeline for this replacement would be communicated separately to you.
Please note that the final decision in terms of replacement lies solely at the discretion of myhomesol.com.
Can I cancel an order?
Yes, if the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). Kindly write to us at firstname.lastname@example.org or contact our customer care number for any cancellation requests immediately. We will have the sole right to decide whether the order has been shipped or not.
Please note that orders for items where customization is needed (including but not limited to glass, mirror, curtain rods, wall papers, wall transfers, murals, mattresses and timber), orders once placed cannot be cancelled.
In the event of non-availability of ordered products due to manufacturer stock-out or due to technical limitations, we would offer you 100% refund within 10-14 business days or an option to change your order suitably. Our customer service executive would get in touch with you for this.
Once I place an order, can I get it changed?
Yes, if your order has not been shipped, you may request for a change it. Any difference in charges would have to be borne by you. If you opt for a product with lower value, then the extra amount would be refunded to you within 10-14 business days, after deducting the payment processing costs. If you opt for a product with higher value, the differential amount would have to be borne by you. However, once the order has been shipped, any request for changes would not be entertained.
Please note that orders for items where customization is needed (including but not limited to glass, mirror, curtain rods, wall papers, wall transfers, murals, mattresses and timber), even before an order is shipped, it might not be possible to modify it.
For any modification related requests, please write to us at email@example.com or contact our customer service number. We will have the sole right to decide whether the order has been shipped or not.
How will I get the refund on cancellation?
You will receive the refund in the same manner in which you made the original payment within 10-14 business days of the cancellation.
What if there is a dispute regarding cancellation and replacement?
In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it. In case of arbitration for a dispute, it shall be subject to Mumbai jurisdiction only. myhomesol.com’s liability to any claims will only be limited to the cost of the product in question.
For any questions regarding this policy, please write to us at firstname.lastname@example.org
What if need a different product that what was delivered to me?
Replacement of any product(s) that was delivered to you as per your order would be solely at the discretion of myhomesol.com. If we accept the replacement, then the customer would have to bear Rs. 200 or 10% of the invoice amount, whichever is higher. In case of any difference in the product amount, the same would have to be paid by the customer. In case the replacement is of lower value, myhomesol.com would refund the difference in amount.